Frequently Asked Questions

Answers to your questions for a simple and secure purchasing process.

Sexual health professionals

Every intimate need is different. Whether you are looking for more comfort, lubrication, or pleasure, Floravi offers a variety of products suited to different situations. Explore our different varieties, take our quiz, or visit our blog to find the products that best suit your needs and preferences.

Lubricants can help reduce friction and make intimate moments more comfortable. Floravi also offers massage oils, stimulation products, and various accessories to help you explore pleasure and create intimate moments tailored to every individual and couple.


2. Lubrication & dryness

In case of vaginal dryness, a lubricant can help reduce friction and improve comfort during intimate moments. Water-based lubricants offer a versatile option, while silicone-based lubricants provide longer-lasting lubrication. To help you choose the water-based lubricant that best suits your needs, read our guide.

Water-based lubricants are versatile, easy to clean, and compatible with most intimate toys. Silicone-based lubricants offer longer-lasting lubrication and are particularly convenient in the shower or in the water. The choice therefore depends on the intended use and your preferences. To help you tell the difference between our two lubricants, read our guide.

For sensitive skin, we recommend the FREE lubricant, a water-based formula designed to provide gentle lubrication. Its formula is ideal for women prone to vaginal infections. Free from parabens and glycerin, and contains no fragrance or alcohol. This lubricant is completely hypoallergenic. It does not become sticky and leaves no irritation on the skin.

It is also easy to rinse off, leaves no greasy residue, and can be used with condoms and compatible intimate toys.


3. Hormonal changes

Menopause can bring about several changes in intimate health. Several approaches can help maintain intimate comfort and well-being.

Using a suitable lubricant can reduce friction and improve comfort during intimate relations. Stimulation products, such as vibrators, can also help stimulate the tissues and contribute to maintaining an active intimate life. Massage oils, meanwhile, can be incorporated into moments of relaxation, touch, and intimacy.

In the event of persistent dryness, pain, or significant discomfort, a healthcare professional can support you and offer options tailored to your situation. Read our blog on menopause and sexual health. 

Desire can evolve over time in a relationship. To rekindle your libido, it can be beneficial to break the routine, spend time together, share new activities, relax together, and explore new ways to build intimacy and pleasure.

Floravi offers several products to help rekindle your couple's libido, such as massage oils, our aphrodisiac capsules for women and men, and stimulation products that can enhance your intimate moments. The most important thing is to communicate with your partner and take the time to explore what feels good for you, without pressure. Discover our tips in more detail on our blog to enjoy pleasure together.

After childbirth, your body, lubrication, and desire may change. Rediscovering intimacy can happen gradually, depending on your situation.

Some products at Floravi can support you during this new stage and enhance your pleasure and intimacy, including lubricants, massage oils, vaginal dilators, vaginal weights, and stimulation products.

In case of persistent pain or discomfort, it is advisable to consult a healthcare professional. Visit our blog for more information on how to resume sexual activity after childbirth.


4. Compatibility & security

Yes, all our lubricants are compatible with most condoms. For safe use, always check the information and recommendations provided by your condom manufacturer to confirm compatibility with the chosen lubricant.

Water-based lubricant: compatible with all materials, including silicone. It is therefore a versatile option to accompany the use of your intimate toys.

Silicone-based lubricant: to be used with toys whose material is compatible. Silicone-based lubricants can damage silicone products, such as certain vibrators, dilators, or penis rings, regardless of the lubricant brand.

For proper use, always check the recommendations of your toy manufacturer.


5. Use & Maintenance

Clean your products before and after each use. We recommend using Steri-Clean Floravi, specially designed for intimate items. Spray, leave to work for 30 seconds, rinse, and allow to air dry. To discover our tips for properly cleaning and maintaining your intimate toys, check out our intimate toy care guide.

Store your Floravi products in a cool, dry place, away from direct sunlight and heat sources. Keep them tightly closed when not in use and always refer to the instructions on the packaging for the specific storage conditions for each product.


6. Orders & Delivery

Yes, all orders are shipped in plain brown packaging with no mention of the nature of the products. The boxes contain no information that would identify the contents of the order or the products being shipped, ensuring discreet and confidential delivery.

Once your order has shipped, you will receive an email containing a tracking number. You can track your package in real time using the link provided. Orders are generally processed within 1 to 3 business days. Delivery times depend on your region and the selected shipping method.

For hygiene reasons, most of our intimate products cannot be returned or exchanged once opened. In the event of a defective or damaged product, please contact us as soon as possible to exercise the one-year warranty.


7. Healthcare professional(s)

Yes. We offer samples and demo products to support your clinical and educational work. Contact us directly at sales@floravi.com to request free samples.

Absolutely. We offer a wholesale program with preferential pricing for clinics, practices, and specialized centers. Write to us at sales@floravi.com to obtain the price list and open a professional account to access our discount.