Once your order has been shipped, you will receive an email containing a tracking number. You can track your package in real time using the link provided.

Orders are typically processed within 1 to 3 business days. Delivery time depends on your region and the shipping method selected. Estimates will be displayed at checkout.

For hygiene reasons, most of our intimate products cannot be returned or exchanged once opened. In the event of a defective or damaged product, please contact us as soon as possible to honor the one-year warranty.

Your Floravi purchases will appear discreetly, under a neutral label, without explicit mention of intimate products: SP FLORAVI.

Yes. All orders are shipped in neutral packaging, with no mention of the nature of the products.

We accept major credit cards (Visa, Mastercard, JCB and American Express) and several secure payment options displayed at checkout.

It is also possible to use fast payment methods such as Shop Pay, Apple Pay and Google Pay.

We currently ship to Canada, the United States, and some European countries: Austria, Belgium, France, Germany, Greece, Ireland, Italy, Portugal, Spain, Sweden, Switzerland, and the United Kingdom.

If you are located elsewhere, please check our updates regularly; we are working to expand our availability.

First, check your tracking number to confirm the delivery status. If the package is marked as delivered but you haven't received it, contact our support team. We'll help you open an investigation with the carrier and find the quickest solution.

Clean your products before and after each use. We recommend using Floravi Steri-Clean , specially designed for intimate hygiene products. Spray, leave for 30 seconds, rinse, and allow to air dry.

Yes, they are splash-resistant, allowing for cleaning with water and use in the shower. However, we advise against fully submerging them in the bath to ensure the product's longevity.

No. Our oils are for external use only and should not be used internally. They could alter the vaginal pH or cause irritation. In general, any scented product should remain external.

• Water-based: compatible with all products, even silicone.
  
• Silicone-based: not compatible with silicone products—vibrators, dilators, penis rings—as silicone can damage this material. This is true regardless of the brand of silicone-based lubricant.

Yes. All our lubricants are compatible with most condoms. It's mainly oil-based lubricants that can damage condoms.

Yes. We offer samples and demo products to support your clinical and educational work. Contact us directly at sales@floravi.com to request free samples.

Absolutely. We offer a wholesale program with preferential rates for clinics, practices, and specialized centers. Email us at sales@floravi.com to get the price list and open a professional account to access our discount.