Refund policy

Return & Refund Policy

At Floravi, we take great care in the quality, safety, and satisfaction of every product we offer. Your trust matters to us, and we want you to feel fully confident in your purchase.

Final Sale Policy

For hygiene and health protection reasons, all sales are final. Once a product has been opened or used, it cannot be returned or refunded.

Defective or Damaged Products

We proudly guarantee our products for one (1) year from the date of purchase against any manufacturing defect.
If you believe your item is defective, please contact our Customer Service team as soon as possible.
Our team will assess your claim and may ask for photos, videos, or a brief description to verify the issue.

Once approved, defective products will be exchanged for the same item or an equivalent model, depending on availability.
No refunds will be issued for hygiene-related items — only exchanges for verified defects.

How to Make a Claim

To request an exchange, please contact our Customer Service by including the following details:

• Your full name and contact information
• Your order number or proof of purchase (invoice)

• A description of the issue, including any relevant photos or videos

Once your request is received, our team will guide you through the next steps for inspection and replacement.

Important Notes

• Claims must be made as soon as possible after receiving your order or noticing a defect.
• Normal wear, misuse, or damage caused by improper handling or cleaning are not covered by the warranty.
• Floravi reserves the right to refuse an exchange if the product has been used improperly or altered.